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Build-Own-Operate

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Xylem provides a method of water management called Build-Own-Operate. Xylem designs, builds and staffs water treatment facilities on customer sites, providing a guaranteed quantity and quality of water along with a performance guarantee.

  • The Xylem safety program uses a proven methodology to eliminate unsafe practices which can lead to personal injuries, environmental incidents, and property damage
  • Xylem “n+1” design philosophy uses redundancy of online critical components to optimize reliability
  • 24/7/365, the Xylem fleet of mobile water treatment equipment will ensure that your plant will be up and running in the event of outages, excursions in raw water quality, seasonal demand changes, etc.


Other benefits include:

  • Minimized unplanned downtime
  • Improved response to changes in process, influent water source, etc.
  • Ensured compliance with water quality standards and environmental regulations
  • Predictable budgeting and forecasting
  • Optimized lifecycle costs
  • Single point of responsibility

A Customer View by Xylem: Build-Own-Operate, A Way to Manage Water Treatment

Industrial production of all types including energy generators, chemical manufacturers, food processors, beverage producers, mining operations and manufacturers of all types, each depend on large quantities of quality water.

From a consistent quantity and quality of DI water, to process or utility water, to disinfection, water as an ingredient, and all types of wastewater which must be treated to compliance, water is an increasingly complex problem to manage outside of your core business focus.

Companies are realizing the benefits of partnering with service providers that have the proven expertise needed to help them optimally manage and maintain their water processes. This partnership allows the customer to focus on their core business and maximize the life of their equipment, reducing their total cost of operation and improving their bottom line.

Xylem provides a method of water management called Build-Own-Operate. In this model Xylem will either upgrade your existing system or design an entirely new one at reduced risk and predictable cost.

Xylem’s applications experts and engineers can partner with a customer’s team and use a holistic approach to design and build the necessary water treatment system based on customer needs and treatment goals, for any stage of the water cycle, regardless of facility type or process.

Preserve your capital and increase the resources that you have available to invest in your core business.

A Xylem Build-Own-Operate agreement will provide you with the water treatment system that your operation requires without the large up-front capital outlay. Instead, Xylem maintains ownership of the system while you pay regular monthly service fees for water produced over the period of the contract.

  1. Discovery: Conduct site audit, perform water chemistry analysis, listen to customer needs, ask questions, and discuss options.

  2. Design: Perform system design including: process flow diagram; equipment selection; piping and instrumentation diagram; scope of work; labor requirements and project costs.

  3. Review: Evaluate design internally between engineering and field service; discuss options and alternatives; and identify the most cost-effective solution.

  4. Installation: Put in place water treatment equipment and related facilities.

  5. Production: Purchase raw materials, manufacture system components, and assemble the water treatment equipment.

  6. Project management: Carry out kickoff meeting with customer and schedule deliverables.

  7. Order: Receive order from customer and establish project execution team.

  8. Commissioning/startup: Install consumables and start flow of water.

  9. Ongoing operations: Produce desired quantity and quality of water; make regular adjustments; replace consumables; repair equipment as needed; and monitor via site visits and Link2Site™ remote monitoring system.

  10. Customer business reviews: Conduct periodic formal review of system with customer; review system data; discuss safety, long-term goals, non-conformances, and preventive maintenance schedules; as well as maintain and improve business partnership with customer.