In 2016, EPAL recognized a deviation in the non-revenue water (NRW) trend since implementation of the DMA program. The issue was promptly identified in two supply zones, encompassing 150 kilometers of water transmission mains, predominately composed of large diameter reinforced concrete pipe built in 1965.

A Southeast manufacturer of printed circuit boards for the defense and medical industries was experiencing poor and inconsistent water quality on their board washing process, which utilized a deionization (DI) system from a local water treatment company. The water quality issue was resulting in re-work of off-spec boards, additional labor to re-process boards that failed quality control review, and higher costs overall.

In mid-2015, a chemical plant located along the Gulf Coast experienced an emergency chemical spill which upset their treatment processes. The company reached out to Evoqua Water Technologies with an urgent need to treat wastewater that had been contaminated by a chemical release at their site.